Bus never showed

They don't even deserve a single star infact something should be done about them. Their customer service is very bad, my little sister booked a bus for 6pm from CPT to JHB but was informed it will be delayed for 2 hours. She waited till 12am and the bus still didn't show and no communication was made to inform them of the issue so she had go back and book another bus. They should just quit if they can't handle their business, it's so awful and infuriating how they operate.