Bad service while travelling from the EC to Guateng

I want to express how disappointed and disgusted I am with regards to the poor service that me and the other passengers experienced on Monday. I booked a bus on Saturday from King William’s Town to Johannesburg and it was scheduled to depart from King William’s Town to park station Johannesburg at 16:45 and it was meant to arrive in Joburg at 05:30am. We were stranded in King William’s Town till 20:00 and the bus that we were supposed to travel in apparently broke done and the Cpt passengers and the Joburg passengers were forced to all hop onto ine bus to Queenstown. Some of us had to stand and the bus was overloaded and it wasn’t a safe experience. When we got to Queenstown we were offloaded and we were further stranded with no clear answer from the drivers on what happens next. We tried to google the office numbers but the contact details are invalid. We were cold and we couldn’t get assistance. Finally after complaining to the drivers. They arranged taxis for the Cape Town passengers and they arranged the unsafe bus for the Joburg passengers. The bus wasn’t in the best of conditions. The main passenger door was unsafe because the driver had to use a rope to close it and the was cold air throughout the bus and the delays caused all of us to arrive late in Joburg that I had to report the incident at work so that I can take an emergency off day instead of arriving 5 hours late for work. There was no tags for our luggage and some passengers had to struggle moving around with their kids and some people lost their belongings due to the unpleasant experience we faced. I honestly don’t want to ever book the same company and I wouldn’t want to ever recommend the company to any of my loved ones or Anyone else for that matter. I had to spend the whole of my day in bed because I was too tired and exhausted to do anything when I got home. I speak on behalf of everyone that was with me and I want this company to be held accountable for their disgusting service. We could have lost our lives because of the poor service and if they can’t maintain their buses they shouldn’t be in business.