WORST CUSTOMER SERVICE EVER!! Appalling!

What a nightmare dealing with these guys!! Firstly to receive a refund from them was one of the most frustrating and worst experiences! The fact that there is no local office (or number that works) is beyond ridiculous. For an international airline it is unacceptable!! I am now in the process of waiting for a ticket we rebooked… it is beyond frustrating as they were very quick to take money for the air ticket then couldn’t issue the ticket because the Delta agent should not have sent the payment secure form to us, as this is apparently not the channel for South African clients… now how must I know that? I booked the ticket, but never got the email to confirm the payment like I did previously. In the middle of all this, we were waiting on the news from the USA as to wether SA travelers were actually permitted… so I left the reservation. When we got the news we can now in fact travel to the USA I went back to check if my reservation was still there, and it was. So I contacted Delta and that’s when I was sent the “secure link” to enter the credit card information. Now let’s not forever this conversation is via iMessage, with auto responses and prompts. The MOST frustrating experience!! Delta airlines IGNORE all message on their Twitter profile, all tweets and all DMs, answers are automated and you just revived the same response with the link to IMessage. Their local numbers for SA DO NOT WORK! I have tried on numerous occasions. I am then told because I have paid for the airline ticket via the channel I was instructed to which was incorrect (YOUR FAULT DELTA) and said ticket was more than the quoted amount, I was told I need fo go to the airport??? Now let’s not forget this instruction was communicated to me once before to receive our refund!! Which I was told was a mistake, that I didn’t have to go to the airport, but I already did and it cost me allot in parking and WASTED PRECIOUS TIME! Why? Because the Delta counter apparently only opens at 2 pm according to JNB staff (this information was not communicated to me in the 8 hour conversation!!) now having said all this, the agent who told me the incorrect payment protocol for my country means I have to for it the airport and the delta counter is open from 3pm to 9pm!! Instructing me to go to the airport is not like it’s round the corner!! It’s also a mission and very expensive! The last trip to the airport cost us allot in parking, we were charged twice for parking! Not that it’s Deltas problem however they sent us to the airport as they said this was the best way to receive our refund!! This airline is awesome in the sky, but their administration/ground staff/office staff are a bunch of idiots. It is beyond frustrating dealing with this airline! They have taken all the joy out of booking a long over due and anticipated overseas trip!! This trip of for my 82 year old mother who has already experienced the disappointment of having to cancel one trip and receiving a refund… now this experience of spending even more money and dealing with such incompetence it’s hard to believe this airline still manages to sell tickets!! I am beyond disgusted and disappointed as to how they deal with complaints. Thanks for the airmiles Delta… this just means we are obligated to continue to fly your airline. No offer to upgrade or compensate for the stress & frustration! Not to mention the incompetence of your online agents! It is very sad, as cabin crew and staff at the airport are great! These online agents bring down your airline to a sub standard very mediocre business. Fix this Delta! Improve your protocols in refunding international clients and dealing with international travelers!! This cannot go on!! What’s more, not being able to call an agent and speak to someone in real time is just unacceptable!! In this day and age? No, do better Delta!! Beyond frustrated with you!!