No Refund Received

I am absolutely appalled by the support and communication from Delta Airlines.

My husband and I are from South Africa and we had a flight booked to America last year but due to the pandemic our flight was cancelled. We app**** for a refund on the 29th of September 2020 and I have still not received my refund, despite stating approved.

My husband and I booked our flights directly through the Delta website using a credit card however the refund was processed as cash. I have communicated on your live chat portal and provided proof that our flights were purchased via Credit card and not cash.

I received an email on the 27th of November stating that my refund was processed but my husband received an email requesting bank information. My husband rep**** with the required information immediately. We made one booking for my husband and I so why is it that we received different "refund" processes. We have since contacted our bank on numerous occasions to request a followup on the wire transfer from Delta as we have not received the funds but the bank cannot follow up without proof of wire transfer from Delta. I have requested proof of the wire transfer from Delta but no one can assist me - how is it that an institution of your calibre cannot provide me with proof of wire transfer. I have been told that my cheque has been sent in the post - how can you post me a cheque when I paid cash via credit card? I also stated that the postal system is not secure in South Africa. I have also been told that the money was wire transferred back to the travel agency - I did not buy the tickets through a travel agency!!! I used Delta Online with my credit card. No one knows what is actually going on!!!!

To date I have contacted your live chat portal three times and I have called Delta (over 4 hrs of phone calls) and no one can help me. I have not received my refunds. I have waited over 4 months for MY MONEY!!! Delta have literally ****** my money.

Do you realise that the pandemic has put huge financial strain on households and Delta does not care. This refund is vitally important to my family and no one cares. It is actually embarrassing.

I am at my wits end with Delta and the false promises. Please go back to all my recordings and my live chats where rectification promises have been made and where it has been promised that I will be refunded but they are all false promises. Delta are ***** and I will go to social media with my experience as no one should have to go through what I have been through. I have had sleepless nights and cried many times over the frustration of trying to get my money back.

I am shocked, disgusted and disappointed that Delta can treat customers so poorly. I am not considered a customer - I am a number in your eyes.