DD
Dewald D
1 reviews | Active since Feb 2013
06 Nov 2018, 11:14
Avoid Delta 5 games
Just going to keep this short, I bought a playstation plus subscription from them on the 31st of october 2018. It came out the card was expired. I sent them proof from playstation that the card was expired and playstation feels like i qualify for a refund. Delta 5 feels like they need to sort it out with their supplier first before giving me a refund keeping me on the end of the line as if it was my problem they are selling expired cards.
Their business practice is quite simple, money over clients.
The only person willing to help was Chris.
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Delta 5 Games's replyOfficial
26 Feb 2019, 15:29Hello Dewald,
As explained to you multiple times in-store and telephonically, we can not be held liable for faulty Playstation time cards. We resell the codes on behalf of Ster-Kinekor, and we had to wait for them to exchange the code. My staff assisted you and kept you up to date during the entire process, up until a replacement code was issued. We are sorry that you feel that we have not done enough.
Regards,
Management
As explained to you multiple times in-store and telephonically, we can not be held liable for faulty Playstation time cards. We resell the codes on behalf of Ster-Kinekor, and we had to wait for them to exchange the code. My staff assisted you and kept you up to date during the entire process, up until a replacement code was issued. We are sorry that you feel that we have not done enough.
Regards,
Management
Best regards,
Delta 5 Games's reply26 Feb 2019, 15:29
Official
Hello Dewald,
As explained to you multiple times in-store and telephonically, we can not be held liable for faulty Playstation time cards. We resell the codes on behalf of Ster-Kinekor, and we had to wait for them to exchange the code. My staff assisted you and kept you up to date during the entire process, up until a replacement code was issued. We are sorry that you feel that we have not done enough.
Regards,
Management
As explained to you multiple times in-store and telephonically, we can not be held liable for faulty Playstation time cards. We resell the codes on behalf of Ster-Kinekor, and we had to wait for them to exchange the code. My staff assisted you and kept you up to date during the entire process, up until a replacement code was issued. We are sorry that you feel that we have not done enough.
Regards,
Management
Best regards,