Disappointed

I bought a brand-new laptop from Dell online last year, and it had battery issues from the moment it arrived. The laptop would randomly turn off if it wasn't plugged in, making it basically useless as a portable device. I wanted to return it, but the South African suppliers made the process unnecessarily difficult. Then, earlier this year—right in the middle of exam season—the hinge broke. While I’ll give Dell credit for fixing it within four business days, the repeated issues with such an expensive product have been beyond frustrating. For a supposedly premium brand, the quality control and service in South Africa have been a huge letdown. I would never advise any South African to buy from Dell online; if you’re going to buy a Dell, go to a physical store where at least you’ll have better recourse if things go wrong.