Worst delivery service in existence

Beyond furious with this delivery service, i ordered food at 18:19pm over 2 1/2 hours later the driver phones me for directions because a DELIVERY SERVICE doesn't have a GPS.

So my husband gives him the most detailed full proof directions we could possibly give him and he comes onto the road stops 2 houses before mine doesnt even hoot or anything turns and drives away my husband had to literally go up the road to flag him down, above that their app states a delivery fee of R25 the bill comes and its R49.

Is this the kind os service thats to be expected, i cant find the words to properly explain how pathetic this actually is.