The customer is not king if you ring

<p>My mom regularly orders meals through the Delivery Extreme service in the Goodwood area of Cape Town. On more than one occasion the meals were of a poor standard to which she responded by calling the service to convey the message to the people providing the meals in hopes that they would improve the quality and standards of the food they provide. This had not been improved upon in the space of a year. On each occasion she ordered meals from Dragon Lake chinese cuisine, the food was too salty, not saucy enough, had tough meat or lacked flavour. The calls about the quality was recorded by delivery extreme and apparently they called Dragon Lake to report it, but the owner apparnetly didn't speak English so didn't understand any of it. After being informed that it was under new ownership, we tried their food again with the same result. Upon calling to report it yet again my mom sent them an email addressed to someone named Cornel who is yet to respond to it. It would appear that Delivery Extreme does not care about their clients as long as they get paid. The selection of establishments from which to procure food is below standard and Delivery Extreme makes no effort to improve their service to the public.</p>