Poor Delivery and Human Regard

<p><br />This evening at 6:45pm I ordered a meal from delivery xtreme. The order was taken very poorly and required quiet a bit of clarification even though it was 2 items from simply Asia(please note that this is just 3 number codes).</p> <p>The order was advised to be delivered by 7:45. When I contacted them back at 7:45 they indicated they needed to get hold of driver as he was running late. When the called back they advised that he had not collected ordered and would be at my place in 30 mins as he was on his way to collect. <br />40 minutes later I called delivery xtreme back and they said the driver was outside my door which he was not, at no point did delivery xtreme accept accountability for the delay and blamed the driver. <br />10 mins later the driver arrives smelling like alcohol and very apologetic. <br />We I open my order and get ready to eat, I see that the order is wrong. The slip has the correct details but the order itself is wrong. Did the drunk driver take the wrong food I am not sure and after having taken a bit realize it has cashew nut that I am allergic too. <br />When we contact delivery xtreme to advise about the error and our outrage, Elven(manager) simply passes the blame onto Simply Asia and say they will call us back. Simply disregard delivery xtreme involvement and once again passes on the buck.<br />He also refuses to consider options of avoiding such a situation in future as it's not his responsibility and he says they not allowed to check food when collecting, this is ridiculous! How can you not check your order when collecting.<br />When Simply Asia contacted us at least they where open to discussion and accepted accountability for the mistake. This is much more than delivery Xtreme has with either of their mistakes or disappointments.</p> <p>I Am shocked at the don't care attitude and no accountability by Delivery Xtreme. It was almost as if they don't care.</p>