Poor Customer Service lack of professionalism

On 24.11.2017 I placed an order through Extreme Delivery Carlton Centre for Nandos. The order was placed at 12h30 and the agent taking the order, confirmed that the latest time the order will be order is 13h35. It is now 14h38, as Im lodging this complaint, the order has still not yet been delivered.

When making enquiries with the call centre, I was informed that they were unable to get through to the driver. After numerous enquiries, costing me my airtime and work time, I eventually requested the Drivers number. I then contacted him, and he pleaded that i be patient for the order, as he was at Nandos Pritchard. The drivers number is ********** 963, i did not get his name. About 10 mins ago I was in contact with the Manager - Gibson and he has assured to contact me back in the last 5 mins and still not yet.

Is this service for black people on black friday?

I will not recommend any family members, friends and colleagues to order through Extreme Delivery. I am sooooo highly disappointed.