cL
celeste L

1 reviews | Active since Jun 2012

04 Sept 2017, 08:00

Bad service from DX Northgate

About 80% of the times we have used DX Northgate there have been issues.

On the last order, the driver only brought half the food, an hour and a half after ordering ( we were told it will take up to an hour ) so he brings half the food, LATE, then tells me he needs to go to spur for the other half of the order and he will be 10 mins and i must please wait for him at the gate because he left his phone at the office and we don't have an intercom.

I sat outside in the road for over half an hour. so eventually after 2 hours we finally have our food, but the guy doesn't have the card machine. He then tells me he is coming back AGAIN later that night so that i can pay. After more than an hour I phoned and asked if he can maybe come through the following morning as we were getting ready for bed. I asked if they can please send someone between 9-10 the following morning to which i got a confirmation.

So 10 o clock comes and goes, eventually we get a call a bit later asking if the driver can come through, we postpone our plans to go out so we can sort the bill. the driver arrives, spends about 10 minutes trying to get the speed-point to work, he doesn't manage and then asked if he can use MY cellphone to phone the office. Obviously I said no because *** actually, he then wanted to come back to my house for a FOURTH time to get me to pay, i stopped him and told him i do not want him returning and he should leave and that I will settle the bill online as I have.

If you love hassles, cold food, having to run to the gate more than once to get a delivery then I highly recommend these guys

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