1 reviews | Active since Jun 2015
Avoid at All Circumstances
I placed an order at 13h07 via the online system. I selected Cresta as my suburb and was taken to the menu to order. I placed an order at Fratelli's and proceeded to pay the total fee of R79.00. My order was only accepted 30 minutes later! I call the branch and they advised they do not have my order on the system and I should call another branch. I called the second branch who advised that they do have my order, but my total is now R128 because of delivery out of the area. I queried it with them my selection process and how I ended up with that particular store, which they validated was correct, owing to which I am not liable for any extra charge. They said they would call back. At 13h53 the manager calls and says unfortunately they refused to deliver as it was out of the way so he will revert me to a \Cresta branch"by processing a new order at Del Fournos and he will have that branch manager call and confirm. I call him back at 14h13 (it has now passed an hour since placing my order). I eventually receive a call at 14h25 from the \""crest\"" manager and he advises that they do not have a Del Fournos but he can call and check if they have something at Panarottis. Pathetic Service"""
