Appalling service

Yesterday afternoon (5/07) I ordered a meal from Nandos at the Crescent in Umhlanga. I found myself waiting for the meal for 2 hours. When it finally did arrive it was ofcourse cold and with some of my meal components missing.

After attempting to pay for the meal 3 times (I have slips to prove this) the driver, Gad, told me that the machine was not working. He left only to return an hour later. I refused to pay for the delivery charge and opted to pay just for the meal. Gad was extremely rude and unprofessional and he drove off without taking payment. Today I received a call from Brenda (I was told she was the manager of Delivery Xtreme). She was extremely rude and accused me of failing to pay for the meal when the driver drove off without my payment. She also suggested that Nandos accused me of the above mentioned when I had already spoken to the manager at the store. I am extremely disturbed by the poor and unprofessional service that I have received from your deliverly company. I will be writing a negative review on HelloPeter. When I told Brenda that I would be doing this she suggested I should go ahead. Today, I took the time from my busy schedule to visit the store and attempt to rectify this issue. Your company should be providing an essential and professional service to it's customers considering the challenging times that we are faced with and my experience has been quite the opposite.