3 hours to deliver - order was incorrect!

<p>I attach emails as reference. Asked for feedback via email on 2 September 2016 - no response. 3 hour wait for any take away delivery is unacceptable .... also giving the restaurant a bad name as the food arrives ice cold and cigarette delivery incorrect. </p> <p> </p> <p><br />Sep 2 (7 days ago)</p> <p>to Conny, Anne, Delivery, Goodwood, DX <br />Do you have any feedback with regard to this please?</p> <p> </p> <p><br />Sent from my Samsung Galaxy smartphone.<br />-------- Original message --------<br />From: <br />Date: 30/08/2016 09:24 (GMT+02:00)<br />To: Conny Van Wieringen ********** />Cc: 'Anne Simpson' ********** Delivery Xtreme - Goodwood ********** Goodwood Branch ********** DX HQ Cornèl Wilsch ********** />Subject: Re: Order receipt from Goodwood.</p> <p>Hi Connie</p> <p>Im not concerned about the price. My concern is the 3 hours that i waited and the cigarette order that was wrong. The lady that took my order was helpful as i ordered incorrectly at first and ahe rectified it. I however called an hour and a half after ordered and was told there was a hiccup with the order but the driver is on his way. Called after another hour and was told they would call the driver ...after 10 minutes i called again and was told he had gotten lost badly and they were sending another driver to collect the food from him "Cornel" i think his name was.</p> <p> </p> <p><br />Sent from my Samsung Galaxy smartphone.<br />-------- Original message --------<br />From: Conny Van Wieringen ********** />Date: 30/08/2016 07:13 (GMT+02:00)<br />To: <br />Cc: 'Anne Simpson' ********** Delivery Xtreme - Goodwood ********** Goodwood Branch ********** DX HQ Cornèl Wilsch ********** />Subject: Re: Order receipt from Goodwood.</p> <p><br />Good day </p> <p>Thank you for your feedback.</p> <p>We do apologise for the service you received from the branch last night. This is not the standard we strive to supply to our customers.</p> <p>The owner of Goodwood will investigate what went wrong and get back to you soon.</p> <p>Xtreme regards,<br />Conny<br /> ********** 002</p> <p>Sent from my BlackBerry 10 smartphone.<br />From: <br />Sent: Monday 29 August 2016 21:35<br />To: Goodwood<br />Subject: Re: Order receipt from Goodwood.</p> <p>What a mess my order is... food is cold... .you brought me kent white, i ordered kent special... before i ended my order call i asked what the total is ... i was yold r256... it arrives nearly 3 hours later and is r298. Awful service!!!!!!!</p>