Delivast not to be used as a restaurant delivery service.

Delivast is a company that offers Restaurants a delivery service. If any restaurant is thinking of using Delivast services, think strongly before doing so. I ordered a takeaway on Saturday, for delivery to my home. The online order was made and paid for without any trouble. A message from Delivast told me my order would be delivered in 25 minutes. One of the items was a pizza. After 45 minutes I rang the restaurant. They apologised and explained they had themselves phoned delivast asking why my order had not been collected yet and was told no bikes available but would collect soon. I said but then the pizza is already cold. The restaurant said they would make a fresh pizza, (so loosing money essentially on having to redo a meal). My order was delivered 1 hour and 10 minutes after ordering, so 45 minutes later than they originally said. My meal of lasagne had to be microwaved for 2 1/2 minutes and the pizza had to go under the grill to heat it up. It was most disappointing and spoilt our evening meal entirely. I do not blame the restaurant it was the delivery service that was 100% at fault. I have emailed Delivast twice and as yet I've had no reply or acknowledgement from them. Extremely bad service.