Online shopping ****

saw this online company on Facebook sponsored pages offering buy 1 get 1 free item. they promise shipping will be done within 24-48 hours and delivery between 3 - 7 days. Its a week now and they dont even respond to emails when you enquire, and they hardly respond to chats. The package still not showing shipping. They are a **** and advise people not to be fooled by them. I regret buying from them. As they say if its good to be trer is surely is