Bad service

I’m highly disappointed with the service and refund from Frikkie Smuts the owner of Delectus manor. On the 29th of June 2021 my father passed and my mother was in hospital making bookings for all family members who were attending the funeral from her hospital bed. In Montana area there are two places that you can book. It so happened that my mother had booked at Batter boys due to better service. So I explained that very same morning that there was a mix up and I was promised the full refund of R5000 his staff members. I left my banking details with the cleaner as she tends to guests as well although she tried to contact the manager and was informed it would be done after 48 hours. I had to follow up for 2 weeks still my funds weren’t refunded. I contacted the owner Frikkie Smuts and he informed me he wasn’t aware of anything but had a long of complaints. I had to send him my proof of payment and bank details via WhatsApp. On the 13th of July he informed me that he would take 10% and I should be happy that I will be receiving my funds. I referred Frikkie to the consumer protection act in cancellation policy and the conversation had with the manager and cleaner. I’m utterly disappointed by the treatment from the owner and want my full refund as per discussion with his manager and staff.