Worst customer service at Dekra Zambezi.

I had to take my car in for a roadworthy test which is supposed to be a fairly simple and quick procedure. Upon arrival I was told it would take between 30-45 minutes which is fine. After 45 minutes my car wasn’t in for testing yet and I only received my car back after 1 hour 40 minutes. After the long wait I finally got my car and was driving home when I tried to lock my door at the traffic light and noticed the door lock was jammed inwards so I returned immediately demanding a explanation. The manager told me she worked on the car and wasn’t responsible for the jammed lock and said its not her problem I asked for the area manager to be called and they said they can’t do that. After waiting awhile, I returned to Mary the manager to insist she call the area manager, Mary who was sitting eating a ice cream and not being professional or of any help at all said I should ask the reception to make the call. When Yolanda Barnard the area manager and Gert Robertson finally arrived I explained my situation to them after which they said I have no proof it was them and they insisted it was broken before I arrived. At this point no effort was made to fix my door and none of the personnel took responsibility. I insisted my door get fixed after which Gert pulled open my door panel and took out the jammed lock. During this whole process I was treated with disrespect and received zero compliance from the three above mentioned staff members, after being treated **********ly I said I would like to make a complaint and asked for their names and surnames Gert just turned around and walked away after I stopped him I managed to get his surname he was very reluctant to give it to me. Yolanda Barnard the area manager also didn’t want to give he surname and asked me what my name and surname was before she gave me her details.

This was by far the worst customer service I have ever received from the most *********** staff. I regret going to Dekra Zambezi and wil never return to any Dekra ever again. I was truly shocked at the way I was treated and their unwillingness to help