bB
brucevdvent B

1 reviews | Active since Aug 2017

11 Aug 2017, 11:36

walked away feeling **********...and still no roadworthy certificate!!!

<p>I was just in at wynberg, cape town branch and left very unhappy with the "rules" set in place by Dekra...<br />My wife was in with our POLO 1.4 on the 27/10/2017 for a condition report and roadworthy certificate for which she paid R852.52. They found a few issues with the vehicle and she was told it must be fixed within 14 days and if returned within this time the vehicle will be passed without having to pay for the same thing again. I returned to the branch today 11/10/2017 and all they could say is that I am a day late so there's nothing they can do for me (so basically pay again or move along). Firstly the 14 day rule is not even a 14 WORKING day rule apparently with dekra, so the 14 days include sundays, public holidays (Womens day we had in this time)...all days which dekra is closed anyway. I feel this is a money making operation as is not fair to the consumer. I feel this is very convenient for them to say 'you were suppose to be here yesterday, so today you pay again for the same thing!!!' and that's how you make a quick R852.52 for a vehicle that was inspected already. I feel ****** and will be going to every social media platform with this story and I am sure there will be many such incidents and many other people that share my thoughts on this matter. I really doubt that this 14 day rule is set in place by the traffic department. I would have understood if it was 14 working days so really not happy with this...you shouldn't walk away from an establishment feeling **********!!!</p>

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Replies (1)
Dekra Automotive
Dekra Automotive's reply17 Aug 2017, 06:59
Official

Dear Bruce, we test vehicles according to the National Road Traffic Act 19969(Act 93 of 1996) and it's regulations.REG.141(4) clearly states:"If the examiner of vehicles is not satisfied that the motor vehicle is roadworthy, such examiner MAY allow the applicant to have ONE retest for such motor vehicle, within a period fixed by him or her, but not EXCEEDING 14 days after the date of such examination and testing, to remedy any defect..." This is not a rule of DEKRA