1 reviews | Active since Sept 2016

12 Oct 2017, 13:45

Unacceptable

I took one of my vehicles in for a Uber test after which I was told that I need to replace the ball of the brake light in the window and one of the wiper blade's . They also pointed out that I had to fix the rear bumpers damage after which I explained that I already ordered a brand-new bumper and can show them the proof of order. They then said I can fix the bulb and the wipers and bring back the vehicle as quickly as possible so that they can evaluate the vehicle once again. I then asked the lady at the reception if I have to pay again if I bring the vehicle back after which she rep**** that as long as I bring the vehicle before the Thursday and I was there on the Tuesday I won't have to pay again. We then fixed the vehicle and wanted the report from them in Stellenbosch because we decided to do the retest in Paarl. The manager then insisted on a second payment before we can release the report to me which is totally unacceptable seeing that I paid them already for the same test.

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Replies (2)
Dekra Automotive
Dekra Automotive's reply12 Oct 2017, 16:27
Official

Dear Breaan, Thank you for bringing your concerns to our attention.You will be contacted by DEKRA management who will investigate this matter and respond to you

Dekra Automotive
Dekra Automotive's reply20 Oct 2017, 07:17
Official

Dear Breaan, According to the NRTA ,1996(Act 93 of 1996) you have one free retest within a 14 day period.Furthermore we will and shall not approve a vehicle on presenting an invoice or proof of an order(defects must be repaired) and this is also in accordance with Uber specification.