Terrible service

<p>I have used Dekra SILVERTON a number of times to do roadworthy certificates and change of ownership on a number of my vehicles and had no problems so I have waited patiently before I wrote this review. I handed in my documents to Dekra Silverton in February of this year (2017) for change of ownership on my Polo Vivo and their driver LOST the documents including my original certificate for the vehicle. Not once did they phone and notify me of this, instead when I called them they told me lies and stories that the paper had been lost and found again, then I learnt the lady who had been lying to me had left Dekra and Carishca now took over my case and informed that the paper had been lost. This converstaion went on and on for many weeks and incldues to date, 31 phonecalls I have made to them. It is the 03 July today and I still have not received my ownership papers for my vehicle, my insurance will not cover my vehicle until it is in my name. I am beyond shocked by how people in the professional workplace can lie continuosly and still take so long in delivering formal documents! To expect customers to wait over 4 months for ownership papers and remain patient and understanding is an absolute outrage....</p>