1 reviews | Active since Mar 2012
Service failure - Dekra Hillcrest
Good day, If you are thinking of taking your vehicle to Dekra Hillcrest KZN, please think twice and probably look for another test center. I took a vehicle there yesterday and once completed I was told that the certificate would be emailed to me; well this never happened. I contacted Dean in the afternoon and he apologised and said he would send it which guess what, also never happened. I then contacted him this morning at 09h00 again and he apologised again and said they were having email issues and I would have it by 10h00 and guess what, never happened. I contacted him again at around 12h00 and the usual apology and he asked if he could send it from his private email and I obviously said absolutely as I have time constraints to get this vehicle roadworthy certificate but you guessed it, never happened. I then tried to contact Dekra head office via their "contact us" webpage and after typing it all in, it just has a red "required" text with no explanation and you cannot submit the message. With all the above in mind, does not sound like a professional outfit that I would like to deal with and the next issue is either try and get a hardcopy of the certificate or a refund of the R650-00 I have been charged and as with all cases like this, there is the time an cost of chasing up *********** companies like this. Regards, Brian
Dean of the Hillcrest branch also contacted me as Marius has obviously followed up internally and Dean apologised again. I hope he has learned the importance of customer satisfaction and service as without customers there is no business and therefore no employment. I realise it was a hard lesson for Dean but hopefully going forward he rises to another level and delivers the expected service to customers and his management. Dean assured me it would not happen again.
I was unsure of where I stood first thing this morning, so went back to Dekra Hillcrest and obtained a hard copy of my roadworthy certificate. I do have another vehicle coming up for roadworthy certification and hopefully I can take it to the same branch and have a different experience.
Dean of the Hillcrest branch also contacted me as Marius has obviously followed up internally and Dean apologised again. I hope he has learned the importance of customer satisfaction and service as without customers there is no business and therefore no employment. I realise it was a hard lesson for Dean but hopefully going forward he rises to another level and delivers the expected service to customers and his management. Dean assured me it would not happen again.
I was unsure of where I stood first thing this morning, so went back to Dekra Hillcrest and obtained a hard copy of my roadworthy certificate. I do have another vehicle coming up for roadworthy certification and hopefully I can take it to the same branch and have a different experience.