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shoneez N
1 reviews | Active since Dec 2010
25 May 2022, 08:17
Poor Service - Dekra Randburg
So I find Dekra Automotive Randburg very misleading... I bought a car and wanted to do a RWC through them... was asked to fill out the forms and processed payment without being told that that the vehicle would be inspected and if it fails the inspection, one will only have 14 days to fix the issues to receive a free retest - R719 wasted. Secondly, my car was left in a mess, my water bottle happened to magically open on my front seat and a 1litre of water fell out on the seat which I was told about, nor apologized to, my side mirrors were adjusted and not put back into place, all my seat belts were left in from the front to the back, my bank card that was on the front seat fell into the seat which made me think I dropped it somewhere, and only found it after incurring another cost of going to make a new card was initially told that the inspection would take between 30 - 45min, I ended up being there way over an hour. I am highly upset and I am requesting a refund, if not in full but partial to compensate me for the above. Alternatively, I will take it to social media with all of the above poor service comments.
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Replies (5)0
Replies (5)
Dekra Automotive's replyOfficial
25 May 2022, 09:10Dear Shoneez Nadasen, You will be contacted by DEKRA management who will investigate your complaint.
Dekra Automotive's reply25 May 2022, 09:10
Official
Dear Shoneez Nadasen, You will be contacted by DEKRA management who will investigate your complaint.
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shoneez N's updateReviewer Update
26 May 2022, 15:03More than 24 hours later... still no contact from Dekra Management. So much for customer service!
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shoneez N's update26 May 2022, 15:03
Reviewer Update
More than 24 hours later... still no contact from Dekra Management. So much for customer service!
Dekra Automotive's replyOfficial
26 May 2022, 16:10Dear Shoneez, We have sent an e-mail to your supp**** e-mail address with the following response ( Undeliverable: Delivery Status Notification (Failure))
Your vehicle did not pass the inspection and 15 defects were observed on the test sheet. The 14 days retest period is determined by the National Road Traffic Act and we have notifications in our reception area. We will again attempt to contact you on the number supp****.
Your vehicle did not pass the inspection and 15 defects were observed on the test sheet. The 14 days retest period is determined by the National Road Traffic Act and we have notifications in our reception area. We will again attempt to contact you on the number supp****.
Dekra Automotive's reply26 May 2022, 16:10
Official
Dear Shoneez, We have sent an e-mail to your supp**** e-mail address with the following response ( Undeliverable: Delivery Status Notification (Failure))
Your vehicle did not pass the inspection and 15 defects were observed on the test sheet. The 14 days retest period is determined by the National Road Traffic Act and we have notifications in our reception area. We will again attempt to contact you on the number supp****.
Your vehicle did not pass the inspection and 15 defects were observed on the test sheet. The 14 days retest period is determined by the National Road Traffic Act and we have notifications in our reception area. We will again attempt to contact you on the number supp****.
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shoneez N's updateReviewer Update
27 May 2022, 09:12I have signed in and supp**** all information at your reception area... they've got my correct email address with mobile number. Apart from the vehicle failing the the inspection test, please read my complaint properly... attend to below instead:
"Secondly, my car was left in a mess, my water bottle happened to magically open on my front seat and a 1litre of water fell out on the seat which I was told about, nor apologized to, my side mirrors were adjusted and not put back into place, all my seat belts were left in from the front to the back, my bank card that was on the front seat fell into the seat which made me think I dropped it somewhere, and only found it after incurring another cost of going to make a new card was initially told that the inspection would take between 30 - 45min, I ended up being there way over an hour. I am highly upset and I am requesting a refund, if not in full but partial to compensate me for the above. Alternatively, I will take it to social media with all of the above poor service comments".
"Secondly, my car was left in a mess, my water bottle happened to magically open on my front seat and a 1litre of water fell out on the seat which I was told about, nor apologized to, my side mirrors were adjusted and not put back into place, all my seat belts were left in from the front to the back, my bank card that was on the front seat fell into the seat which made me think I dropped it somewhere, and only found it after incurring another cost of going to make a new card was initially told that the inspection would take between 30 - 45min, I ended up being there way over an hour. I am highly upset and I am requesting a refund, if not in full but partial to compensate me for the above. Alternatively, I will take it to social media with all of the above poor service comments".
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shoneez N's update27 May 2022, 09:12
Reviewer Update
I have signed in and supp**** all information at your reception area... they've got my correct email address with mobile number. Apart from the vehicle failing the the inspection test, please read my complaint properly... attend to below instead:
"Secondly, my car was left in a mess, my water bottle happened to magically open on my front seat and a 1litre of water fell out on the seat which I was told about, nor apologized to, my side mirrors were adjusted and not put back into place, all my seat belts were left in from the front to the back, my bank card that was on the front seat fell into the seat which made me think I dropped it somewhere, and only found it after incurring another cost of going to make a new card was initially told that the inspection would take between 30 - 45min, I ended up being there way over an hour. I am highly upset and I am requesting a refund, if not in full but partial to compensate me for the above. Alternatively, I will take it to social media with all of the above poor service comments".
"Secondly, my car was left in a mess, my water bottle happened to magically open on my front seat and a 1litre of water fell out on the seat which I was told about, nor apologized to, my side mirrors were adjusted and not put back into place, all my seat belts were left in from the front to the back, my bank card that was on the front seat fell into the seat which made me think I dropped it somewhere, and only found it after incurring another cost of going to make a new card was initially told that the inspection would take between 30 - 45min, I ended up being there way over an hour. I am highly upset and I am requesting a refund, if not in full but partial to compensate me for the above. Alternatively, I will take it to social media with all of the above poor service comments".
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shoneez N's updateReviewer Update
27 May 2022, 14:44I will never deal with Dekra, ever again, not even recommend them. They called to apologize but in the same tone called me a **** about my car seats being messed by saying they've spoken to the staff and none of them know anything about that... I suggested they install cameras to allow staff to be dealt with for the manner in which they handle customers cars
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shoneez N's update27 May 2022, 14:44
Reviewer Update
I will never deal with Dekra, ever again, not even recommend them. They called to apologize but in the same tone called me a **** about my car seats being messed by saying they've spoken to the staff and none of them know anything about that... I suggested they install cameras to allow staff to be dealt with for the manner in which they handle customers cars