Poor Service and Promises not fulfilled.

Item: Dekra Automotive
Rating: 1
Author: Rego M

I took my car in for technical & roadworthy testing and tests were done on the 02 July 2018 at 08h00 but I did not receive any feedback about my car as the technician left before even explaining anything to me, and i was given a report written " original " on it. Another thing is that I have been waiting for a roadworthy certificate to be send to me which it’s been over a month without any communication.

I tried calling again for over 2 weeks and was promised numerous times that it will be emailed to me, which I am still waiting til date.

The last email sent below.

====================================================== From: Rego Modisane Sent: 05 July 2018 03:22 PM To: ********** ********** Subject: Ford Figo 1.4 Amb (BK**2*D GP)

Hi Guys

I trust everyone is well

I called in earlier today at 11:42am requesting my Roadworthy papers.

The bank is awaiting those papers and they had to be sent to me yesterday. Could you please get Michael to send me the papers ASAP

Thank you

Rego Modisane IT Officer

BOWMAN GILFILLAN 11 Alice Lane, Sandton, Johannesburg P O Box 785812, Sandton, 2146, South Africa www.bowmanslaw.com

======================================================

Please refund me as the sale of the car FAILED because of the roadworthy certificate which was never sent to me. (bank declined the buyer financing as i couldn't prove that the car was good mechanically nor roadworthy)

I would really appreciate a response as soon as possible

Thank you

Helpful (0)

Replies (3)

Dekra Automotive's replyOfficial

20 Aug 2018, 10:37

Thank you for bringing your concerns to our attention.You will be contacted by management who will investigate and and respond to you.

Dekra Automotive's reply20 Aug 2018, 10:37

Official

Thank you for bringing your concerns to our attention.You will be contacted by management who will investigate and and respond to you.

Rego M's updateReviewer Update

22 Aug 2018, 09:49

Now I'm ignored just because some kind of communication was made. ====================== Good day Rego Correct me if I am wrong, you did received the technical report in a printed version. When a vehicle pass the roadworthy inspection, it is then loaded on the e-natis system and you don’t need a roadworthy document to register the vehicle at the authorities. Your vehicle failed the first test(02/07/2018) and after it was retested(04/07/2018) the vehicle passed and was loaded on the e-natis system. Regards Marius ====================== So this email I received on the 20th which I responded to immediately after reading it is still not considered as Funny how I'm told that the car is loaded on the system but I demanded a Roadworthy Certificate which was never provided to me and it is a requirement on Wesbank financing. (I even attached the requirements from Wesbank on my response to the above email which is clearly written there Roadworthy Certificate) So why didn't anyone take the decency to contact me and tell me that the car is loaded on the "E-natis System"? Your lack of communication is the problem here and everything became a mess because of this. Everything was called off due to failure to provide something that I paid for.

Rego M's update22 Aug 2018, 09:49

Reviewer Update

Rego M's updateReviewer Update

22 Aug 2018, 09:55

Now I'm ignored just because some kind of communication was made. ====================== Good day Rego Correct me if I am wrong, you did received the technical report in a printed version. When a vehicle pass the roadworthy inspection, it is then loaded on the e-natis system and you don’t need a roadworthy document to register the vehicle at the authorities. Your vehicle failed the first test(02/07/2018) and after it was retested(04/07/2018) the vehicle passed and was loaded on the e-natis system. Regards Marius ====================== So this email I received on the 20th which I responded to immediately after reading it, is still not considered as important. Funny how I'm told that the car is loaded on the system but I demanded a Roadworthy Certificate which was never provided to me and it is a requirement on Wesbank financing. (I even attached the requirements from Wesbank on my response to the above email which is clearly written there Roadworthy Certificate) So why didn't anyone take the decency to contact me and tell me that the car is loaded on the "E-natis System"? Your lack of communication is the problem here and everything became a mess because of this. Everything was called off due to failure to provide something that I paid for.

Rego M's update22 Aug 2018, 09:55

Reviewer Update

Now I'm ignored just because some kind of communication was made. ====================== Good day Rego Correct me if I am wrong, you did received the technical report in a printed version. When a vehicle pass the roadworthy inspection, it is then loaded on the e-natis system and you don’t need a roadworthy document to register the vehicle at the authorities. Your vehicle failed the first test(02/07/2018) and after it was retested(04/07/2018) the vehicle passed and was loaded on the e-natis system. Regards Marius ====================== So this email I received on the 20th which I responded to immediately after reading it, is still not considered as important. Funny how I'm told that the car is loaded on the system but I demanded a Roadworthy Certificate which was never provided to me and it is a requirement on Wesbank financing. (I even attached the requirements from Wesbank on my response to the above email which is clearly written there Roadworthy Certificate) So why didn't anyone take the decency to contact me and tell me that the car is loaded on the "E-natis System"? Your lack of communication is the problem here and everything became a mess because of this. Everything was called off due to failure to provide something that I paid for.