POOR AND IRRITATING RESPONSE

Hello,<br> <br> Today I went to Dekra Automotive, Boulders, Midrand branch to get my car tested for road worthy certification.<br> Dekra staff at reception very honestly informed that there is some issue in their system which will be corrected soon so I can get my vehicle tested and can come little bit late to collect the invoice and certificate /report.<br> Fair enough!!!<br> I paid the requisite fee got my vehicle tested which was cleared passed by technical staff .<br> Reception staff gave me reception number to contact in an hours time before coming to collect the documents.<br> <br> On calling back after two hours to check if I can come and collect the docs , the poor staff still didn't had any clue as to when will system be O.K as she was still awaiting response from so call HEAD OFFICE /BRANCH.<br> <br> Till now I don't have any confirmation as to when will I get my documents.<br> <br> I know I'll get my documents but how can a reputable service provider like DEKRA can be so negligent that their own staff doesn't have any clue as to when will system be O.K and when must customer come to collect documents.<br> <br> I treat this as a very poor response and service provided by DEKRA and fel very dissapointed.<br> <br> Best Regards<br> Singh