HN
Hamel N
1 reviews | Active since May 2016
26 May 2023, 13:15
Non existent Customer Service
The worst customer service you could receive. I had my vehicle headlight adjusted in Midrand by a useless, arrogant technician. Drove to Durban that evening with very bad road view. Downright dangerous to drive. I took the vehicle to Durban only to be told to contact the Pinetown branch. Spoke to the Manager who commented that they don't have the skill to do headlight adjustment and promised to contact the Manager in Midrand to resolve the issue. Needless to say nothing was done and I am still waiting for their response. Only too late do did I see the long list of negative comments on Hellopeter. Makes one wonder how they survive in a competitive market.
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Replies (2)HN
Hamel N's updateReviewer Update
26 May 2023, 14:43Update.
I received a call from Calvin Ramantswana, Manager at Dekra Midrand. Probably the only customer focused person in this organization. Calvin patiently listened to my complaint and offered to fix the problem. I am grateful for Calvin's professional handling of the matter. I consider my problem resolved and I will see Calvin the next time I am in Midrand. In the meantime, I will get a local mechanic to align the headlights. Thank you Calvin.
I received a call from Calvin Ramantswana, Manager at Dekra Midrand. Probably the only customer focused person in this organization. Calvin patiently listened to my complaint and offered to fix the problem. I am grateful for Calvin's professional handling of the matter. I consider my problem resolved and I will see Calvin the next time I am in Midrand. In the meantime, I will get a local mechanic to align the headlights. Thank you Calvin.
HN
Hamel N's update26 May 2023, 14:43
Reviewer Update
Update.
I received a call from Calvin Ramantswana, Manager at Dekra Midrand. Probably the only customer focused person in this organization. Calvin patiently listened to my complaint and offered to fix the problem. I am grateful for Calvin's professional handling of the matter. I consider my problem resolved and I will see Calvin the next time I am in Midrand. In the meantime, I will get a local mechanic to align the headlights. Thank you Calvin.
I received a call from Calvin Ramantswana, Manager at Dekra Midrand. Probably the only customer focused person in this organization. Calvin patiently listened to my complaint and offered to fix the problem. I am grateful for Calvin's professional handling of the matter. I consider my problem resolved and I will see Calvin the next time I am in Midrand. In the meantime, I will get a local mechanic to align the headlights. Thank you Calvin.
Dekra Automotive's replyOfficial
29 May 2023, 09:32Good day Hamel Naido, Thank you for the update and DEKRA Management will follow-up with our Pinetown Franchise.Regards
Marius
Marius
Dekra Automotive's reply29 May 2023, 09:32
Official
Good day Hamel Naido, Thank you for the update and DEKRA Management will follow-up with our Pinetown Franchise.Regards
Marius
Marius
