BW
Brett W

1 reviews | Active since Nov 2017

02 Mar 2022, 14:39

No way to verify report

No idea how to get a report verified as accurate. They have a process on their website - but it seems its just for show.

I emailed 22 Feb - wrong document - but no response none-the-less. I emailed again 1 March 8:30am - again - nothing.

Called and told to use the above process.

0
Replies (3)
Dekra Automotive
Dekra Automotive's reply02 Mar 2022, 15:28
Official
Good day Brett Ward, DEKRA do not display any reports on our website however some of our customers do. DEKRA will contact you to assist.
Dekra Automotive
Dekra Automotive's reply02 Mar 2022, 15:28
Official
Good day Brett Ward, DEKRA do not display any reports on our website however some of our customers do. DEKRA will contact you to assist.
BW
Brett W's update02 Mar 2022, 15:31
Reviewer Update
Didn't say you display reports on your website. You have a process to follow to verify reports on your website:
The verification process:

  • The client must send the report in an email to ***
  • The Dekra team will verify the information received
    • Vehicle make, model, VIN, KM and dates
    • Any faults on the report like tyres, brakes and diagnostic
    • Photos
  • After evaluation, the verification report will be send back to the client with confirmation and authentication

There is no response using that process.