J
Johan
1 reviews | Active since Apr 2024
06 May 2024, 19:33
Never trust a Dekra report.
I bought a vehicle through We Buy Cars. While buying the vehicle I check the Dekra report and see it is rated as a platinum vehicle. The technician that did the report was Mbuso Shozi. If you believe the Dekra report the vehicle is spotless. When I take it for it's first service, Ford quote me R69000 just to fix the faults on the vehicle. This is supposed to be a spotless vehicle.
Helpful (0)
Replies (2)0
Replies (2)
Dekra Automotive's replyOfficial
07 May 2024, 08:21Good Day Johan, thank you for bringing this to our attention. DEKRA management will contact you, who will investigate and respond to you.
Dekra Automotive's reply07 May 2024, 08:21
Official
Good Day Johan, thank you for bringing this to our attention. DEKRA management will contact you, who will investigate and respond to you.
J
Johan's updateReviewer Update
26 Jun 2024, 17:23Wynand Smit did contact me. They ask me to bring my vehicle to the nearest DEKRA station. I drove 200km to the station where Raymond Pelser was very helpful. After inspecting the vehicle I was told Wynand will give me feedback. After waiting for a week I follow up regarding the feedback. Wynand Smit ignore me. I contact Raymond Pelser and he told me he did escalate it and that Sudesh from the Durban branch will contact me. I am still very unhappy with the service I got from DEKRA.
J
Johan's update26 Jun 2024, 17:23
Reviewer Update
Wynand Smit did contact me. They ask me to bring my vehicle to the nearest DEKRA station. I drove 200km to the station where Raymond Pelser was very helpful. After inspecting the vehicle I was told Wynand will give me feedback. After waiting for a week I follow up regarding the feedback. Wynand Smit ignore me. I contact Raymond Pelser and he told me he did escalate it and that Sudesh from the Durban branch will contact me. I am still very unhappy with the service I got from DEKRA.