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cherroldene E

1 reviews | Active since Sept 2017

15 Sept 2017, 13:22

NEVER BELIEVE WHAT DEKRA WRITES ON REPORTS AND WHAT WESBANK TELLS YOU

MOST HORRIBLE EXPERIENCE EVER!!! SO UNHELPFUL BARELY EVER GET RESPONDS FROM EITHER ONE TAKES WEEK TO RESPOND TO 1 EMAIL,OFFICIALLY THEY HAVE TO FIND COVER UP STORY,DEKRA EDENVALE MANGERMENT SO RUDE AND CLEARLY DOESNT KNOW HOW TO ASSIST WITH UNHAPPY CLIENTS, OR ASSIST WITH A PROBLEM.WESBANK YOU LEAVE ENDLESS MESSAGES NEVER CALL BACK AND ALWAYS GET EMAIL SO AND SO NEVER IN OFFICE ON BOTH SIDES EXPLAINS WHY SERVICES IS SO UP TOO ****.THEY TELL CAR WAS IN FOR SECOND INSPECTION YET WAS PASS ON SECOND INSPECTION AND GOODS WERENT EVEN REPLACED

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Replies (2)
Dekra Automotive
Dekra Automotive's reply15 Sept 2017, 16:43
Official

Dear Cherroldene Erfurth,As per our conversation and e-mail correspondence:We are not liable to replace or repair parts and will only state the condition of the vehicle at the time of inspection.
With this specific vehicle the brakes conditions were still within the NRTA,1996 and the SANS 10047 and the print out brake report as required by law has been sent to you.

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cherroldene E's update18 Sept 2017, 11:19
Reviewer Update
and as per CONSUMER ACT I also have my rights. 1.your storys have changed so often that unbelievable what will get said to cover yourself. 2.email correspondence was mission to even get a reply it takes over week to get feedback ,as for telephone conversation please send me copy as there is no client service at all plain and simple rude and no manners, if there was any mangerment s****s that was in place mangerment would know how to deal with unhappy client you don't call client and tell them it horrible way what u think is what, you call and ask what the problem and assist with the problem you should be understanding and able to help client not the tone and rude way I got spoken to, I got impressed I'm steeping on your toes that is why I as client wasn't aloud to talk and say things from my point of view nor when started pointing out facts you got angry and rude. end of the day between the dektra and wesbank someone made the messed up and now you expect me to pay for it. I purchased my vehicle I was informed by wesbank that inspection needed to take place before the able to do the contract can be set up. we informed that inspection 2500 which you were paid to do your job not like you doing me any special favors. I was then informed shocks tyres and BRAKES NEEDED TO BE REPLACED in order for vehicle to pass inspection, I was called and informed that car went for second inspection and goods were replaced. never mind that I had to do all the calling I had keep following up to find out what happening and call owner and back forth call as no one ever gets back to person. I was informed that inspection valid for 2 months, I collected my call the Friday evening and following week Saturday (car week old and I stay 5 blocks away from work) the engine light went on,when call wesbank was told the get back to me and nothing happen I then emailed then and took week to reply when started going throw all my paper work I realized on dektra techinal inspection letter that shocks and tyres were ticks but the BRAKES IN QUESTIONS JUST HAD QUESTIONS MARKS NEXT TO IT, and was told noise from new shocks that why didn't pay must attention and as woman I don't know much about cars and TRUSTED DEKTA and WESBANK words when said all was replaced, after weeks of calling leaving messages and emails and no respond I went to kia Boksburg and them did inspection and report to say no these brakes wont replaced and they ***** on *****, when I call dektra I spoke to Thinus who did the inspection of the vehicle, he was shock to hear this and couldn't tell me why the car passed inspection as he should know he did the inspection his name is on the paper work. I was promised they get back to me he would look into it, after no feedback from either wesbank whom by now told me contact motorite and dektra who wasn't getting back to me . I have my vehicle for 8 weeks now and been emailing calling and trying everything to get help and assist since week 1. when started getting annoying ,dektra said to me that vehicle wasn't taken for 2nd inspection and they informed everything was replaced that why they passed the vehicle, I then went and got proof that vehicle did indeed go for 2nd inspection,then again took week for reply, so again I ask why wasn't it followed up by wesbank to see if all was in order and same with dektra , as wesbank should make sure all was in order before asking for desposit and dektra and to go to vehicle and make sure each part was replaced. I was then told by dektra that I out too much km on my vehicle, I got my car on 63000 and now on 64000 as I mention before I work closed by my house and kids school on the way. I been calling and email and just get excuses none stop. I as client have right to fair and right quality and safety. you cant tell me if car brakes was 3mm at inspection that in few weeks of me having the vehicle I driven it to the ***** . it was on mentioned page to be replaced and it was in questioned so why wasn't it replaced! I was informed it was going to be replaced and it wasn't .