1 reviews | Active since Oct 2016

13 Mar 2017, 23:52

ill treatment and ********* attitude

<p>I recently went to visit Dekra automotive in Malboro for my car inspection as delegated by WesBank. My car passed two test out of 3 and failed the roadworthy test due to a small star chip on the windscreen. I was advised to go fix it and come back for a retest within 14 days. I got a guy from PG glass to fix the chip for R350 2 days after the 1st inspection and before that I called Dekra and they said it should be fine and I should bring it. I took it back and when I got there, I Got a funny attitude from the gentlemen who was supposed to do the retest. He asked me if I fixed it and I said yes and when we got to the car, he told me nothing has changed and therefore it can't pass because he can still see the chip regardless of it being prevented from spreading. The conditions of the windscreen were never explained to me in a sense that he never told me the conditions for it to pass, whether to fix it or replace it all together. I was asked very funny questions regarding the buyer of my car and I was given a very ********* attitude that made me think that I had to make other means to make the car pass. It wasted my time, money and petrol and I think WesBank should never send anyone there for inspection as some of the employees there especial the one who does the road worthy test ill treat customers. Poor service

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Replies (7)
Dekra Automotive
Dekra Automotive's reply14 Mar 2017, 07:25
Official

Dear Angel Boshego , Thank you for bringing your concerns to our attention.Customer Service will bring your concerns to the attention of the DEKRA management team, who will contact you.

Dekra Automotive
Dekra Automotive's reply14 Mar 2017, 07:26
Official

Dear Angel Boshego , Thank you for bringing your concerns to our attention.Customer Service will bring your concerns to the attention of the DEKRA management team, who will contact you.

Dekra Automotive
Dekra Automotive's reply14 Mar 2017, 07:26
Official

Dear Angel Boshego , Thank you for bringing your concerns to our attention.Customer Service will bring your concerns to the attention of the DEKRA management team, who will contact you.

Dekra Automotive
Dekra Automotive's reply14 Mar 2017, 07:27
Official

Dear Angel Boshego , Thank you for bringing your concerns to our attention.Customer Service will bring your concerns to the attention of the DEKRA management team, who will contact you.

Dekra Automotive
Dekra Automotive's reply14 Mar 2017, 07:27
Official

Dear Angel Boshego , Thank you for bringing your concerns to our attention.Customer Service will bring your concerns to the attention of the DEKRA management team, who will contact you.

Dekra Automotive
Dekra Automotive's reply14 Mar 2017, 07:29
Official

Dear Angel Boshego , Thank you for bringing your concerns to our attention.Customer Service will bring your concerns to the attention of the DEKRA management team, who will contact you.

Dekra Automotive
Dekra Automotive's reply14 Mar 2017, 07:34
Official

Dear Angel Boshego , Thank you for bringing your concerns to our attention.Customer Service will bring your concerns to the attention of the DEKRA management team, who will contact you.