Don't take your car to Dekra Automotive in Boksburg

I wanted a technical test done on a vehicle and was told that I needed to book a time which I did for 10h00 on 12/04/18. I was informed the test took 2 hours so sent my daughter who is a student. At 14h00 they still had not started on the car. I called the manager; Pieter de Bruyn who informed me that they take cars on a first come first serve basis. WHY THE STIPULATION OF AN APPOINTEMENT THEN? The manager and his staff denied requesting a stipulated time. Their practice is pay the amount of R2027 upfront and then wait!! I called AA head office and they informed me that making an appointment is standard practice. When I requested a reversal of my payment with Pieter De Bruyn I was told that this could not be done as my car was already in the system and I would now have to wait until the test was done - Shocking!! What a lot of Lies and terrible service - customer service is certainly not their central focus here!