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hannelievdw H

1 reviews | Active since Aug 2017

08 Aug 2017, 22:15

Dekra Paarl ignores client complaint for over a year.

<p>Last year, I took my newly bought car to Dekra Paarl. After being quick to receive my money, my complaint after they broke a strap in my car's boot has resulted in 0 for over a year now. In fact, all my correspondence are completely being ignored. I guess the manager is still "out of the office". By ignoring your client, do you hope the problem will just be sweeped under the rug? Photos available on request. </p>

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Replies (1)
Dekra Automotive
Dekra Automotive's reply10 Aug 2017, 06:14
Official

Thank you for bringing your concerns to our attention, we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the DEKRA Management Team, who will investigate and respond to you.