Dekra Durban - Inefficient and dishonest staff

Dekra Durban Milner Street - Took my 2018 VW Tiguan R for Roadworthy, the vehicle passed but the staff could not provide the results or my payment receipt. I was told that it would be emailed by 4pm. I called after 4pm to enquire why it was not sent and the receptionist responded that no email was provided (****) i provided the email address and was told it was sent. numerous calls later and after supplying alternative email addresses the receptionist insisted that it has been sent. i called to find out the closing time as i would fetch it myself and the receptionist was dishonest and **** that they close at 1pm. After making the trip to durban cbd to find out they actually close at 12. the staff are inefficient and dishonest. extremely dissatisfied with the service and additional telephone and travel costs!!!