Appalled Pathetic Customer Service from Dekra

On 19 September 2024 we took our vehicle for an inspection as per requirements by Bolt. Upon receipt of the report the vehicle colour was incorrect - examiner typed Silver instead of White and also advised documented that the drivers window was not working. We tried calling however all attempt had proven to be futile as they are not reachable. Today when we took the vehicle back to have the report corrected I was appalled by the service we received. We were told that we had to pay for another inspection even though it was the fault of the examiner. They were rude and unapologetic. They refused to listen and went on to tell us that we should have brought the vehicle back within 24 hours. We were even told to go else where if we are not happy with the service. I would also like this to be reported to the National Consumer Tribunal.