Very bad customer service by Defy

On the 27th October 2021 Defy picked up my microwave at my house to look at it and report back to me why it almost burnt down my flat. They said they will contact me. I have waited and waited. Then I contacted them 9th of November 2021 they said Vanessa will contact me. I am still waiting for Defy to contact me and let me know why they are avoiding me. Defy does not want to help their customers. Job nr: ***