Unacceptable Delay on Defy Freezer Repair

I am super frustrated with the lack of service and response from Defy regarding a faulty Defy Appliances freezer chest.

My freezer stopped working on 3 March 2026, and I immediately logged a service request with Game (Ref: #2I1U9). Despite multiple follow-ups, more than a week later, no technician has been dispatched to assess or repair the appliance.

As a direct result of this delay, I have now suffered significant food spoilage, which could have been avoided had there been any urgency or proper after-sales support.

What is most concerning is the complete lack of communication and accountability. I have had to chase for updates with little to no meaningful feedback. It has now been exactly 4 weeks and although Game claims they are doing everything in their power to assist with getting a technician to reach out to me, no meaningful movement can be reported.