Terrible service delivery

They do not even deserve 1 star!

Terrible service, Brought a fridge in December and within a few weeks it was leaking, the fridge is also excessively noisy.

I called to get them to come and look at it but you cant book a callout through them directly I had to call Hi-Fi Corporation whom I brought the fridge from, to then call DEFY to book the service call.

Hi-Fi have been amazing, always following up with me checking if everything is sorted etc. If it weren't for them I would still be waiting for DEFY to book the callout to come to me.

Anyway DEFY technician eventually calls me to book a day to assess, firstly their telephone etiquette is terrible, they sound drunk half the time secondly they don't know how to diarize anything I was told the technician would call me when they are on their way, this is not ideal as I had to make sure someone or myself could be home to let them in to assess the fridge.

They then tell me there is a "rubber that is gone" they need to replace it, Come on man the fridge is not even 2 months old, why is this rubber just "gone". 2 weeks later am now waiting for them to come and replace this rubber. very very dissatisfied with DEFY's service, I always thought they were a good brand but clearly that is not the case any more, I will never buy a DEFY product ever again!