Terrible after sales service from Defy

I’m writing this with so much disappointment with the service I am receiving from Defy. I recently purchased a nature light refrigerator from the Makro Springfield on the 16 Feb 2025. It was delivered in the 19 Feb 2025. I moved into my new place last week Wednesday the 26 Feb 2025. Excited to move into our home I carried and purchased groceries to store in this new appliance. Only to my disappointment find that the appliance is not functioning. On the 27 Feb I did try troubleshooting and this didn’t work. Now all my food in the fridge and freezer is just lying there. Especially now being Ramadan I’m left with no choice to leave it in a fridge that doesn’t work properly. Who is going to compensate me for the loss of money from having purchased a unit that’s defective. Mi paid cash for the item. We followed the instructions to put the fridge in after 3 hours of its being delivered. I have been waiting from the 27 Feb for someone to call me and I haven’t had any correspondence. I had to call the customer care line yesterday the 3 March 2025 only to be told I just wait for three days after logging a call as they don’t know where the technicians are. Is this how defy provides customer service after sales. I’m absolutely upset and disgusted that till now I haven’t had any communication from Defy. If in the event someone does come through to my premises. I want a full refund for the appliance i rather go buy a different brand.

Disappointed customer