Shocking service - No feedback almost a month later. Appliance still not working.

This does not even deserve a one star rating!!! On the 13th of September I logged a call with the Defy call centre on ***. Job number for the service call is ***. The machine is still under warrantee. A technician came out over a week later - said the control panel had to be replaced and that was the last I heard from DEFY. I have been calling on a regular basis to try and get an update as to when my machine will be fixed and keep on getting told they are waiting for a part. The staff have not been the friendliest and when I asked if I could have some sort of Idea how long it would take, I have been told "these things take time - it takes time to get parts" When I ask if they can follow up, I get told they can't contact the technicians they can only e mail them. NOT ONCE have I had a call from Defy to give me feedback. This is unacceptable and the customer service is shocking. It is close to a month and I still don't have a working washing machine. No feedback - no help. HOW LONG DOES IT TAKE TO GET A PART FOR SUCH A WELL KNOWN BRAND. Can somebody from Defy help? Defy has always been our choice of product - but with this sort of service - NEVER AGAIN!!