Service request ***7

If I could give this business a -1 I would. My Defy washing machine is leaking. I logged a Service request for a technician on the 19th of November. We were told the technician would arrive on the 21st. On the 21st a no show. We had to follow up with their service center. We were then told the technician would come on the 25th. No time provided. We had to follow up again and were advised Siyanda the technician would be at our residence at 16:30. 16:30 came and went. Another no show. We then called the service center again and were told the technicians have left for the day. They only work till 16:30. So why were we told the technician would be at our residence at 16:30 if they knock off at 16:30? I always had great confidence in Defy as a reliable brand but not anymore. This message will be posted on as many social media sites so others can see how unreliable this brand has become.