**** SERVICE

I honestly am so sick and tired of the **** attitude of the staff in the service department at defy. I had called Tafelberg Furnishers like I do with all my repairs. They logged the service for me on 25.03.24 and informed me Defy would make contact. I get a call on this afternoon telling the "technician" is ill hasn't been in work the whole week and that they can only send him on tuesday 02.04.24 I ask the lady if they knew he had been sick from monday on why only phone me at 14:30 on thursday afternoon telling me this. Her attitude was o well he can only come on Tuesday and that's it. I then inform her that I will only be available from 7 until 11 as I need to be at work. After calling there office "Defy" no answer at 9:15 02.04.24 I call Tafelberg Furnishers and inform them of this eventually get a call from the lady that had called me on thursday afternoon telling me the technician is busy attending to another appointment but will be by me before 11. He called just at 10 when I answered. He dropped the call at 10:26 the same lady called telling me I didn't answer and the technician will be there before 11. He came after 11 as I could wait for him and had to get to work. He told my husband he needs to check if the parts are available and would be back here tomorrow morning 03.04.24. I called 12:15 to Defy and spoke with another rude *** that has the nerve to tell me that I must wait for the technician to call me after hours to inform me that they don't have the parts and it was only ordered this morning. When I asked he if I am not the client and why do I need to call and follow up she repeated herself again by telling me he the technician will call after hours why the hell do I need to wait till after hours to be informed about parts that will only be available in 7 days time what **** service is this.