repair logged 5.11.21 no contact from Defy

I logged a repair with Hi Fi corp N1 City on the 5.11.21. They logged it with Defy but till today (8.12.21) no one has come out to repair my washing machine. I contacted Hi Fi corp and they said that the defy tried contacting me but could not get hold of me and then closed off the repair request. Why was Hi fi not called and asked for alternative numbers. What sort of customer service centre is this? Hi fi corp has once again logged the repair request and i have been waiting since the 2.12.21 for them to contact me. I dont understand why there is no accountablility taken by defy for this poor service. When i called last week they said they couldnt get hold of me. But had they checked with Hifi corp they would have realised the number was incorrect and would have found that i had given an alternate number to get hold of me.

Defy then went on to say no other repair was logged with them when I was in store at Hifi corp and physically saw Michael logged the repair on the 29.11.21

A new repair was logged on 2.12.21 and no contact from Defy yet. My warrantee expired on the 21.11.21. I am so exhausted by this complete disappointing service. This will be the last time i buy any Defy products. Their aftersales sucks big time.