Poor service

Defy technician came out on 07/03/2024 and diagnosed a faulty switch on my stove. I paid a call out fee and he promised to order the parts and return to complete the repair. It is almost 3 weeks and the repair has not been done. I called *** on Friday 22/03/2024 and was told that the switch had arrived and that the repair will done on Monday. At around noon today I called the technician and he mentioned that the part has still not arrived. I again called *** this afternoon and was told that the part is there and that the reason the technician did not come out today was because he did not go to the office in Midrand to collect the part. I requested to speak to somebody higher up in management but was told that they were in a meeting and would call me back.I am still waiting. Very poor and shoddy service. Think twice before you buy Defy.