POOR CUSTOMER SERVICE

On Friday 3 June 2022 I arranged with Defy Service Centre in Roodepoort to have our double door fridge fixed. The freezer part was not working and the red light kept on flickering. The technican came on Monday and according to him the gas had to be filled. About 2 hours later and R 1 132 poorer it seemed as if the problem was resolved. At 10 PM the red light started flickering again. I phoned and reported it on Tuesday. Wednesday - no technican. On Thursday I phoned again - still no technican. I guess one will have to blame it on Covid. What a pity. I really though one could expect better customer service from Defy.