Pathetic customer service.

My washing machine broke in October 2021,query escalated to Defy for fixing of which a consultant was appointed to come fix it at my house. He failed to fix and another consultant was sent from his subcontactracted company and reported that there are broken parts that need to be replaced. Fast foward, I paid what was due but what is dissapointing is that the subcontractor I.e. Barnard's &TV appliance services never acknowledged payment until I followed up, I had to follow up to check why they are taking long of which they kept blaming defy for delayed parts. Sadly, they never bothered to keep me abreast of what is happening and for how long it will take. It's been almost a month without any communication from them. This is beyond pathetic and below lowest customer service. I had high expectations especially because defy is a trusted brand but this is just dissapointing and discouraging for both companies. I will never consider defy brand ever.