Pathetic

I would give a 0 if I could. I bought a microwave which just blew up. I tried to get it fixed, and they first said I must contact Takealot as that is where I bought it. After finally getting them to try and fix it, 2 weeks later I was told it was ready for collection. Driving now to Germiston, fetching the microwave and plugging it in, it unsurprisingly blew up again.

Now I try to contact them. After numerous phone calls and waiting, Ishmail says that they will fetch it from me. 2 weeks go by and nothing. Now they don’t answer my calls. Finally, I get through and they said no, they don’t collect. I ask to speak to Ishmail and he is supposedly in a meeting. I was told he would call me back. Nothing.

Don’t buy Defy products as the quality is pathetic and their customer service branch warrants extermination as they do nothing. Might as well not have the branch and save money. DO NOT BUY.

Update: they contacted me via twitter and they said would call. Still received nothing after 2 days. Manager Ishmael Mofewu - terrible service.