No Service

I reported a fault with a washing machine on Friday the 3rd of March. It has been 2 weeks since then and I haven't received any communication about when a technician will be coming to repair the unit. I have since called the customer care line on four different occasions. I was told that my phone went to voicemail, however, I haven't received any missed calls. Yesterday I was told that the matter is being escalated to a manager and that I would receive a call from a manager which I never received.

It seems as if nobody is willing to assist with the repair. It appears as though Defy want the warranty to expire before they do anything so that they can charge for the repair.

I am extremely disappointed with the service, or lack thereof, that I have received.

Today I was finally contacted by a technician who said he would be here in an hour, three hours later and I'm still waiting.

Obviously time flows differently in the world of Defy or they simply don't care about after sales service.