No defy maintenance service

Baught a Defy top loader washing machine in april 2022. The machine has already broken. After logging a complaint with their service centre and informed them that I live 120km away from the nearest centre and must be notified a day inadvance I recieved a job card no. Late January 30 min before technician would be in area the service centre informed me of this visit, I was not home. I was then informed that because of this i would just have to wait intil other job cards were logged for my area which could take months. What is the use of offering a service and then not being able to perform said maintenance service. In the mean time I am without a washing machine