Never rely on DEFY

Absolutely terrible service from DEFY. My gas stove/oven is not working properly and I called the DEFY Service Centre to book a service on the 27 July. The parts were ordered and months later I have just called DEFY to find out that they have cancelled the job. Having paid the R630 call-out fee to find out that DEFY has now cancelled the repair all these months later is exasperating.