Misinformation given by Defy Call Centre

I have vowed never to buy a defy product again. The slogan they use: "you can always rely on Defy" should actually state : " You can never rely on Defy". After 4 calls to their service centre, I basically received 3 different versions of the amount of years they give a warranty on the compressor of a deep freeze. The info supp**** even differs from the info given at a reputable shop when I enquired about the purchase of a new upright deep freeze. ( not that I would ever purchase Defy again ). Long story short, first I was told the compressor is under warranty, the second call I made, I was told that although it was under warrant, I had to pay R 690 for their service agent to look at the freezer. Upon him giving his diagnoses that it was the compressor, they denied that it was under the same amount of years warranty as what I was told in my first call. Resulting in me having to pay for the compressor should I wish to fix it. Come on Defy, get your act together.